Return and Refund Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at support@vairn.co.uk. Please note that return items must be sent to the following address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at support@vairn.co.uk.

Product Condition
New only

Return Window
14 days

Method
By mail

Return Label
Included in the package, free of charge

Restocking Fees
No additional costs

Refund Processing Time
5 working days

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your returned item and let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 5 working days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

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Company Information
Vairn London
Email: support@vairn.co.uk
Phone: +44 7537 189552
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR