Terms of Service

Terms of Service
This website is operated by Vairn London. Throughout the website, the terms “we,” “us,” “our,” and “the Company” refer to Vairn London. Vairn London offers this website, including all information, tools, and services available on this website, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our fashion products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority in your country, state, or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.

We reserve the right to refuse service to anyone at any time without providing a reason.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 - DEFINITIONS
In these Terms, the following definitions apply:

Cooling-Off Period: The period during which the consumer can exercise their right of withdrawal.
Consumer: A natural person not acting in the course of a trade, business, or profession, who enters into a distance contract with the trader.
Day: April 02, 2025 (current date).
Ongoing Transaction: A distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time.
Durable Medium: Any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period.
Trader: The natural or legal person offering products and/or services to consumers via distance selling, in this case, Vairn London.
Distance Contract: An agreement concluded within a distance selling system organized by the trader, where products and/or services are sold, using one or more means of distance communication up to and including the conclusion of the contract.
Means of Distance Communication: A method used to conclude a contract without the consumer and trader being physically present in the same space at the same time.
General Terms and Conditions: These Terms of Service of the trader.

ARTICLE 2 - TRADER’S IDENTITY
Vairn London
Email: support@vairn.co.uk
Phone: +44 7537 189552
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR

ARTICLE 3 - APPLICABILITY
These General Terms and Conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the General Terms and Conditions can be viewed at the trader’s premises and will be sent free of charge upon the consumer’s request as soon as possible.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the contract is concluded, the text of these General Terms and Conditions may be provided to the consumer electronically in a way that allows the consumer to easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the contract is concluded where the General Terms and Conditions can be accessed electronically, and that they will be sent free of charge electronically or otherwise upon the consumer’s request.

In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly, and in the case of conflicting terms, the consumer may rely on the provision most favorable to them.

If one or more provisions in these General Terms and Conditions are wholly or partially void or annulled, the agreement and these Terms will otherwise remain in force, and the relevant provision will be replaced promptly in mutual consultation with a provision that best reflects the intent of the original.

Situations not regulated by these General Terms and Conditions shall be assessed in accordance with the “spirit” of these General Terms and Conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our Terms shall be clarified in accordance with the “spirit” of these General Terms and Conditions.

ARTICLE 4 - THE OFFER
If an offer has a limited validity period or is subject to specific conditions, this will be explicitly stated in the offer.

The offer is non-binding. The trader reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement. Images of products are a true representation of the offered products. The trader cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains information that makes it clear to the consumer what rights and obligations are associated with accepting the offer. This includes, in particular:

The price, excluding import duties and import VAT. These additional costs are at the customer’s expense and risk. Postal and/or courier services will apply their specific regulations for import. This applies when goods are imported into the destination country within the EU or elsewhere. The postal and/or courier service will charge VAT (possibly along with import costs) to the recipient of the goods;
Any shipping costs;
The manner in which the agreement will be concluded and the actions required for this;
Whether the right of withdrawal applies;
The method of payment, delivery, and performance of the agreement;
The deadline for accepting the offer or the period within which the trader guarantees the price;
The rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular rate for the communication method used;
Whether the agreement will be archived after conclusion and, if so, how the consumer can access it;
The way in which the consumer can check and, if necessary, correct the information provided in connection with the agreement before it is concluded;
Any other languages in which the agreement can be concluded besides English;
The codes of conduct to which the trader is subject and how the consumer can access these codes electronically; and
The minimum duration of the distance contract in the case of an ongoing transaction.
Optional: Available sizes, colors, materials (relevant for a fashion store).

ARTICLE 5 - THE CONTRACT
The contract is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the associated conditions.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance electronically. Until receipt of this acceptance has been confirmed by the trader, the consumer may cancel the contract.

When the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the trader will implement appropriate security measures.

Within the framework of the law, the trader may investigate whether the consumer can meet their payment obligations and assess all circumstances and factors relevant to responsibly entering into the contract. If, based on this investigation, the trader has reasonable grounds not to enter into the contract, they are entitled to refuse an order or request, providing a reason, or to attach special conditions to its execution.

The trader will provide the following information with the product or service, in writing or in a manner that allows the consumer to store it on a durable medium:

The visiting address of the trader’s establishment where the consumer can submit complaints;
The conditions under which and the manner in which the consumer can exercise their right of withdrawal, or a clear statement that the right of withdrawal is excluded;
Information about warranties and existing after-sales service;
The details included in Article 4, paragraph 3 of these Terms, unless the trader has already provided this information to the consumer before the contract is executed;
The requirements for terminating the contract if it has a duration of more than one year or is indefinite.

In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery.

Each contract is entered into subject to sufficient availability of the relevant products.

ARTICLE 6 - RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the option to cancel the contract without giving any reason within 14 days. This cooling-off period begins the day after the consumer, or a representative designated by the consumer and known to the trader, receives the product.

During the cooling-off period, the consumer must handle the product and packaging with care. They may only unpack or use the product to the extent necessary to determine whether they wish to keep it. If they exercise their right of withdrawal, they must return the product with all accessories and—if reasonably possible—in its original condition and packaging, in accordance with the clear and reasonable instructions provided by the trader.

If the consumer wishes to exercise their right of withdrawal, they must notify the trader within 14 days of receiving the product. This notification must be made in writing or via email. After notifying the trader of their decision to exercise the right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof that the delivered goods have been returned on time, such as a shipping receipt.

If the consumer does not declare their intent to withdraw within the periods specified in paragraphs 2 and 3 or fails to return the product to the trader, the purchase becomes final.

ARTICLE 7 - COSTS OF WITHDRAWAL
If the consumer exercises their right of withdrawal, the consumer bears the cost of returning the products.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after the withdrawal, provided the product has been received by the trader or conclusive proof of complete return has been provided.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
The trader may exclude the right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader clearly stated this in the offer, at least in good time before the contract was concluded.

Exclusion of the right of withdrawal is only possible for products:

Made to the consumer’s specifications by the trader;
That are clearly personal in nature;
That cannot be returned due to their nature;
That can spoil or age quickly;
Whose price is subject to fluctuations in the financial market beyond the trader’s control;
For single issues of newspapers and magazines;
For audio and video recordings and computer software where the consumer has broken the seal;
For hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

Relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or within a specific period;
Where delivery has begun with the consumer’s express consent before the cooling-off period has expired;
Relating to betting and lotteries.

ARTICLE 9 - THE PRICE
During the validity period stated in the offer, the prices of the products and/or services offered may be subject to change, including due to changes in VAT rates.

Notwithstanding the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market beyond the trader’s control at variable prices. This dependency on fluctuations and the fact that any stated prices may be indicative will be specified in the offer.

Price increases within 3 months of the contract’s conclusion are only permitted if they result from statutory regulations or provisions.

Price increases after 3 months of the contract’s conclusion are only permitted if the trader has agreed to this and:

They result from statutory regulations or provisions; or
The consumer has the right to terminate the contract effective from the date the price increase takes effect.

As our delivery originates from Hong Kong SAR (outside the EU), import VAT and customs duties may be charged by postal or courier services to the recipient in accordance with UK import regulations. Therefore, no VAT is charged by the trader at the point of sale.

All prices are subject to printing and typographical errors. The trader assumes no responsibility for the consequences of printing or typographical errors. In the case of such errors, the trader is not obligated to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY
The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of quality and/or usability, and the legal provisions and/or government regulations in force on the date the contract was concluded. If agreed, the trader also guarantees that the product is suitable for use other than normal use.

A warranty provided by the trader, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert against the trader under the contract, including those under the UK Consumer Rights Act 2015.

Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The trader’s warranty period corresponds to the manufacturer’s warranty period. However, the trader is never responsible for the ultimate suitability of the products for each individual application by the consumer or for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party;
The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the trader’s instructions and/or packaging;
The defect is wholly or partly the result of regulations imposed by authorities regarding the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND PERFORMANCE
The trader will exercise the utmost care when receiving and executing product orders.

The delivery address is the address provided by the consumer to the trader.

Subject to the provisions in Article 4 of these Terms, the trader will execute accepted orders as quickly as possible, but no later than 30 days after the order, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 30 days after placing the order. In such cases, the consumer has the right to cancel the contract at no cost and may be entitled to compensation.

In the event of cancellation under the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation.

If delivery of an ordered product is impossible, the trader will endeavor to provide a replacement product. At the latest upon delivery, it will be clearly and understandably communicated that a replacement product is being supplied. The right of withdrawal cannot be excluded for replacement products. The costs of any return shipment will be borne by the trader.

The trader bears the risk of damage and/or loss of products until delivery to the consumer or a pre-designated and known representative, unless otherwise agreed.

ARTICLE 12 - ONGOING CONTRACTS: DURATION, TERMINATION, AND RENEWAL
Termination
The consumer may terminate a contract entered into for an indefinite period that involves the regular delivery of products or services at any time, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate a contract entered into for a fixed period that involves the regular delivery of products or services at any time at the end of the fixed period, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate the contracts mentioned in the previous paragraphs:

At any time and not be limited to termination at a specific time or period;
At least in the same manner as they were entered into;
Always with the same notice period that the trader has stipulated for itself.

Renewal
A contract entered into for a fixed period that involves the regular delivery of products or services may not be automatically renewed or extended.

A fixed-term contract for the regular delivery of daily, news, and weekly newspapers and magazines may be automatically renewed for a maximum of three months, provided the consumer can terminate the renewed contract at the end of the renewal with a notice period of no more than one month.

A fixed-term contract for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month.

A limited-duration contract for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not continue automatically and will end at the conclusion of the trial or introductory period.

Duration
If a contract has a duration of more than one year, the consumer may terminate it at any time after one year with a notice period of no more than one month, unless reasonableness and fairnessව

Company Information
Vairn London
Email: support@vairn.co.uk
Phone: +44 7537 189552
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR

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