Shipping Policy
We are committed to providing our customers in the UK with an excellent shipping service.

United Kingdom

• Cut-off Time: 18:00 (GMT) UK Time (Monday - Friday)
• Processing Time: 1-3 working days (Monday - Friday)
• Delivery Time: 8-12 working days (Monday - Friday)
• Shipping Partners: Hong Kong Post, Royal Mail, and other trusted couriers
• Shipping Cost: Free

Free Shipping Within the UK
All orders within the UK are shipped free of charge. No additional costs will be applied for the delivery of your order.

Shipping Partners
We partner with reliable shipping providers such as Hong Kong Post, Royal Mail, and other trusted couriers to ensure dependable and timely deliveries.

Track Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number.

Lost or Missing Packages
If a package is not delivered or is lost, please contact our customer service team immediately. We will work with our shipping partners to investigate the issue and, if necessary, send a replacement package or arrange a refund. For more details, please refer to our Return and Refund Policy.

Change of Address
If you need to change your shipping address, please email our customer service at support@vairn.co.uk within 24 hours of placing your order or before the cut-off time.

Not at Home
If you are not home at the time of delivery, the shipping partner will attempt to redeliver the package or leave it at a nearby collection point. You will receive a notification with instructions on where and when to pick up your package.

Refusal of Delivery
If you refuse a delivery, the return shipping costs will be your responsibility.

Contact Information
Have questions about your order or our shipping terms? You can reach our customer service team at support@vairn.co.uk or via our contact form on the website.

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Company Information
Vairn London
Email: support@vairn.co.uk
Phone: +44 7537 189552
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR